The repair price quoted by our system is an based on the information you have provided to us via Phone Calls. It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults). On these occasions you will be contacted via email or phone to authorise a new repair quotation.
Repairs usually take 1-3 days from the date they arrive at our repair centre, this excludes the time taken for return delivery which is outside of our control (although we use a next-day service for the vast majority of units). During busier times repairs can take longer to be processed. If you do require the device back quickly then we strongly recommend that you select the "Fast Track" options.
The following Terms & Conditions apply to Fast Track repairs:
A Fast Track repair will take priority over other non-Fast Track repairs in the queue. It does not mean we guarantee to complete the repair on the same day we receive it (although we do try our best). Sometimes specialist parts need to be obtained and this can delay the turnaround time. We will keep you advised of the situation via the Phone Calls if any delays are expected
Fast Track repairs will be dispatched on the same day they are repaired provided payment has been made. Payment must be received before 3pm (IST time) for same day dispatch
All repairs including Fast Track are sent via next-working day delivery. The Fast Track repair does not include a Saturday delivery.
We do not take responsibility to delays due to courier. However if a delivery date has been missed we will investigate and resolve as a priority
To speed up the process we may phone you to arrange immediate payment (once the repair is complete). If you prefer not to provide details on the phone, you will need to have access to your email (for the payment link) and access to the Internet to make payment. Payments must be received by 3pm (IST time) to be dispatched same day
Please note that postage covers Tamilnadu only. We can send repairs worldwide - but prices vary per country. Please contact us for a price before sending in a repair.
Our repairs carry a limited Service Warranty except the following:
liquid damage repair - 30 day warranty
Console main board repairs - 30 day warranty
In the unlikely event your device becomes faulty within the warranty period please send the device back with a copy of the receipt or Ref No. and a covering letter stating current fault (we are not liable for your costs to return the unit to us). We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost. We will attempt a re-repair on your unit TWICE after the initial repair. If after this, the unit is still faulty we will issue a refund (minus the minimum charge and postage). We will need to see the unit and make sure its faulty prior to issuing a refund.
To clarify: If you send a device to us under the repair warranty, the cost of the postage to send the unit to us will be covered by you, however we will return the unit to you free of charge if a problem is found. If the problem is not related to the original fault or no fault is found, return postage charges will apply.
Your device will be held for a maximum of 60 days after they are either repaired, deemed BER or requiring a requote. We will make reasonable attempts to contact you either by phone or email at least 3 times. If you have not made payment within 60 days, the unit will be auctioned to recover our costs.
Liquid Damage Repairs
Liquid damage repairs can be very temperamental and are carried out on a "best endeavours" basis. On occasions the original fault can reappear after the device has been repaired and sometimes the faults can even get worse after a period of time. We are not responsible for any further faults which occur after the repair process is carried out.
Accessories, Games, Power Supplies
Please do not send any accessories in with your repairs unless we have specifically requested them (e.g. for a power problem we may request the charger or power supply). We cannot be held responsible for any loss or damage to accessories whilst in our possession (SIM cards, memory cards, chargers, boxes, cases, cables, mounts etc). On occasions we may ask for certain accessories to be sent in after our initial diagnosis for further testing as they may be related to the fault.
User data / information
We will do our utmost to retain any data on your device, however we cannot be held responsible for loss of any data, including;
Photos, videos & music
Saved game data (for Consoles)
Favourites locations (for Sat Navs)
Music (e.g. MP3)
Any data or programs not supplied by manufacturer when new
Please ensure you backup your device before sending it to us, as mentioned we do not intentionally wipe your device unless we have to and we will notify you prior to doing so.
Payments are requested by email once a repair has either been completed successfully or if the device has been deemed BER or you refuse a requote. Cheque payments will be subject to a clearance delay of approximately 5-7 working days.
We accept Visa, Mastercard or via our online payment system.
Mistakes in bills, receipts or payments
Whilst we endeavor to ensure accuracy in all that we do, occasionally mistakes do happen. We will correct any mistakes in bills, receipts or payments as soon as possible, and no later than 30 days of agreeing to do so.
All repairs are carried out on a best endeavours basis. All our repair technicians have been in this field for many years and have 1000's of repairs under their belts, we pride ourselves on our technical "know how" and expertise. Whilst we take the utmost care during the repair of your handset we are not responsible for any complications or further faults that arise during the repair process. On very rare occasions it is possible for your device to have further faults appear/occur during the repair, we will endeavour to assist with this and repair any further faults that you have paid extra to have repaired, but on some occasions unfortunately the repair may not be successful and your device may be completely unrepairable. This is a general disclaimer that you must accept as you would accept personally before surgery of any kind, the same rule applies to electronic repairs.
Lock Codes / Passwords
We would request that you remove any lock codes or passwords on your device as we will need to test your unit after we repair it.
Alternatively, you could supply us with the password or code but we recommend you back up your device first then reset it before sending it to us. If you don't supply us with the code or password and you have not removed the lock/pass either we cannot be held responsible for any faults with your device as without access to the device we cannot test its full functionality after the repair process is complete.
Waterproof / Splash proof Devices
The current range of devices that are sold as being waterproof or splash proof are sealed in the factory with special machines and special liquid proof gaskets. When we change a screen on such a device or carry out any repairs that involve the opening and closing of your handset we cannot guarantee that your device will be 100% waterproof or splash proof after the repair process is completed. We actually replace all gaskets required but only the manufacturers of the device have access to the equipment which pressurises the device.
We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong.
If you have a complaint, please contact us either by email or by letter. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and to avoid reoccurrence in the future.